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Customer Questions & Answers for

While You Were Out

Skin fitness system that works while you sleep

Customer Q & A:

9 Questions

9 Answers

Overall Rating:

4.8

out of

Questions & Answers

Question

Do I use sleep it off alone for the first 30 nights and then use give it a rest alone for the next sixty nights?

asked 3 years, 4 months ago

JenR

on While You Were Out

1 answer

Answers

answer 1

Use Sleep It Off for the first 30 evenings and then use Give It A Rest for the next 30 evenings. The kit is enough for approximately two full treatment cycles. We recommend that you do not use any other exfoliating product, like our Skin Perfecting Serum, in the evening when using this system. Skin Perfecting Serum can be used during the day. You can use a moisturizer in the evening if needed.

answered 3 years, 4 months ago

PurCustomerService

- Atlanta, GA

Question

How often may I repeat this regimen?

asked 2 years, 9 months ago

Anonymous

on While You Were Out

1 answer

Answers

answer 1

You may repeat this regimen as often as you wish. However, any time you are exfoliating the skin you need to be careful of sun exposure. Since there tends to be more sun exposure in the summer, you may not want to use the While You Were Out system during this time. If you do use it during the summer, we recommend that you use sun protection.

answered 2 years, 8 months ago

PurCustomerService

- Atlanta, GA

Question

Is it suppose to stink?

Did I get a bad batch or is 'sleep it off' supposed to smell funky and moldy? 'Give it a Rest' smells only not as bad.

asked 2 years, 7 months ago

LindaCM

on While You Were Out

1 answer

Answers

answer 1

We do not add fragrance to Sleep It Off and Give It A Rest. The earthy, musky scents are the natural scents of the ingredients used in these products. We understand that some people are more sensitive to scents than others. Please contact customer service at customerservice@purminerals.com or at 1.866.PUR.0022 and a representative will be happy to assist you.

answered 2 years, 7 months ago

PurCustomerService

- Atlanta, GA

Question

Is using Sleep It Off around the eyes recommended?

My eyelids and undereye area show every year of my [ahem] age. Would using Sleep It Off there help with sagging and discoloration, or would it be harmful? I am nearly through my first cycle of using Sleep It Off on my face and am finding it to be gentle but effective. The improvement in my skin, which is too sensitive for prescription peels, is subtle but noticable.

asked 2 years, 6 months ago

Brenda

- Kentucky

on While You Were Out

1 answer

Answers

answer 1

We do not recommend using Sleep It Off or Give It A Rest on the eyes. It is best to use it up to the orbital bone.

answered 2 years, 5 months ago

PurCustomerService

- Atlanta, GA

Question

Do you use the Skin Perfecting Serum before?

Can/Do you still use the Skin Perfecting Serum before applying the While you Were Out system for 60 days?

asked 2 years, 4 months ago

Anonymous

- USA

on While You Were Out

1 answer

Answers

answer 1

We do not recommend using Skin Perfecting Serum or any other products that provide exfoliation in the evening while using the Sleep It Off serum. You can use Skin Perfecting Serum in the morning. If it is too much for your skin, then eliminate Skin Perfecting Serum from your routine until you begin using the Give It A Rest serum.

answered 2 years, 4 months ago

PurCustomerService

- Atlanta, GA

Question

can I use it with an exfoliating cleanser?

I use a daily cleanser that has gentle exfoliation. (isomers australian harvest), Can I use this system after washing my face with that cleanser?

love your makeup and moisturizer!

asked 2 years, 3 months ago

Anonymous

on While You Were Out

1 answer

Answers

answer 1

If the cleanser has alpha or beta hydroxy acids and/or little "beads", we recommend that you not use it while using Sleep It Off.

answered 2 years, 2 months ago

PurCustomerService

- Atlanta, GA

Question

Do I apply Sleep It Off before or after Mineral Moisture Complex?

asked 2 years, 2 months ago

Anonymous

on While You Were Out

1 answer

Answers

answer 1

Apply Sleep It Off right after cleansing and before Mineral Moisture Complex.

answered 2 years, 2 months ago

PurCustomerService

- Atlanta, GA

Question

Has this product been discontinued?

I noticed it was clearanced out at Ulta and that it's on sale here. I would like to know if this product is being discontinued so I may stock up if it is.

asked 2 years, 1 month ago

Medievalmomma

on While You Were Out

1 answer

Answers

answer 1

We are discontinuing While You Were Out so stock up while you can!

answered 2 years ago

PurCustomerService

- Atlanta, GA

Question

How frequently do you use the system?

Once you have completed the 60 day treatment - do you immediately start over again with another set or do you only use this treatment a couple times per year?

asked 2 years, 1 month ago

Anonymous

- Kansas

on While You Were Out

1 answer

Answers

answer 1

You can immediately start the system again. You may want to stop using the system during the summer when you tend to be in the sun longer and more frequently. We recommend using sun protection, like our Day Renewal Complex, when using this product.

answered 2 years ago

PurCustomerService

- Atlanta, GA

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Customer Questions & Answers for While You Were Out

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Customer Questions & Answers for

While You Were Out